Client Agreement

1.Who this agreement is between

This Client Agreement is between Premmisus Inc., a Canadian corporation ("Premmisus", "we", "us"), and the business that buys our services ("you"). The service is for business use. By accepting, you confirm you're buying it for your business, not for personal or household use.

2.How you accept

You accept this agreement by ticking the box at checkout and paying, or by signing it. That counts as your signature. If you accept for a business, you confirm you're allowed to.

Your order is the package and price shown at checkout, or in a written quote from us. If your order and this agreement disagree on the package or the price, your order wins.

3.What we provide

• Presence: a website built on our platform, hosting, a quote form, an automatic alert to you when a new lead comes in, and small edits and updates to your site (changes to text, photos, hours and services, not redesigns or new pages).
• Reputation: everything in Presence, plus an automatic text reply to new leads, a text back to anyone whose call you miss, a Google review request to your customers after each job, and seasonal check-ins with past customers. We set these up and manage them for you.
• Booking Machine: everything in Reputation, plus online booking with reminders and instant quotes, a login to the system, and training on how to use it.

Not included unless we agree in writing: ads and ad spend, SEO, an AI receptionist, custom development, and any third-party subscriptions you choose to add.

4.Getting started

To build your system we need your business details, logo, photos, services, hours and service area. Most setups are ready within about 14 days of your first payment and of us receiving what we need from you.

US carriers require business texting numbers to be registered (known as A2P 10DLC). We file that registration for you as part of setup. Texts start once it's approved, and we don't control how long carriers take. Until then, new leads reach you by email.

5.Fees and payment

• Prices are in US dollars. If any sales tax applies, we'll add it.
• Your first payment is your first month plus a one-time setup fee. By paying, you agree to a monthly subscription that renews automatically. After that, your card is charged the monthly price in advance, on the same date each month, until you cancel.
• The setup fee isn't refundable once we've started building.
• If a payment fails, we'll let you know and try again. If it's still unpaid 14 days later, we may pause your service until it's paid.
• We'll give you at least 30 days' notice by email before we change your price. You can cancel before the new price applies.
• If you think a charge is wrong, email us within 30 days and we'll sort it out. Please talk to us before you dispute a charge with your bank.
• A dispute doesn't cancel this agreement or what you owe. We may pause your service while it's open, and if you disputed a charge you authorized, you'll cover the dispute fee our payment processor charges us.

6.Cancelling or pausing

You can cancel any time by emailing elliott@premmisus.com. Your service runs until the end of the month you've already paid for, and you won't be charged again. We don't refund partial months.

We can end this agreement with 30 days' notice by email, or right away if you don't pay, break section 7, or use the service for anything illegal.

We may also pause any part of the service right away if a payment is overdue, a carrier or platform flags your messages, or we believe a text lacks permission or breaks the law. We'll tell you why.

When it ends, we switch off the systems. Ask within 60 days and we'll send you your content and customer data in a standard format, such as a spreadsheet. After that, we may delete it. Your domain stays yours, and we'll help you point it somewhere else. Your website runs on our platform. If you'd like to keep it, you can buy it outright for a one-time fee. We'll quote you, and the quote will say exactly what's included.

7.Texts to your customers

Our systems send texts on your behalf: replies to new leads, texts back to missed callers, review requests and check-ins with past customers. Federal and state laws, including the Telephone Consumer Protection Act, and carrier rules require the right permission from the people who receive them. So you agree to:

• give us, or load into the system, only contact details of people who've given you the permission the law requires for that kind of text, and keep a record of it. For marketing texts, like seasonal check-ins with past customers, that usually means their written permission;
• never ask us to text a purchased list, or people who haven't dealt with your business;
• tell us right away if someone asks you to stop contacting them.

Every text identifies your business, and anyone can reply STOP to opt out. We honor opt-outs automatically. We'll show you the message templates during setup, and we may pause or refuse any message we believe lacks permission.

Review requests go to every customer you can text under this section. We never leave out unhappy customers, because Google's rules don't allow it.

You're responsible for your contact list and the permission behind it, and for the claims your business makes, such as licences, insurance and prices.

8.Texts from us to you

Texts from us are optional. You don't need them to get the service, and ticking "I agree" at checkout does not sign you up for them. If you'd like Premmisus Meeting Texts (call recaps, meeting reminders and project updates by text), text MEET to (917) 905-6758 and reply Y when we ask you to confirm. Message frequency varies. Msg & data rates may apply. Reply HELP for help, or STOP at any time to stop. Without texts, we reach you by phone and email. Terms: premmisus.com/sms-terms. Privacy: premmisus.com/privacy.

9.Who owns what

You own your domain, your business name and logo, the photos and text you give us, and your customer data. You give us permission to use them to provide your service. You confirm you have the right to use everything you give us. If we buy a domain for you, it's yours, and we'll transfer it to you whenever you ask.

We own our platform, templates, designs, workflows and know-how. You can use them while your service is active. We may show your website as an example of our work unless you tell us not to.

10.Your customer data

We use your customer data only to run your service. We never sell it. It's stored with the service providers we use to run your system, such as hosting, CRM and texting providers. We protect it with reasonable safeguards, and we'll tell you if a security breach affects it. Our Privacy Policy explains more.

11.No guarantees

We don't promise any number of leads, calls, jobs, reviews, rankings or revenue. Your results depend on things we don't control.

Your service runs on third-party platforms, such as Google, mobile carriers and hosting providers. We're not responsible for their outages or rule changes, but we'll work to fix any problem quickly. Texts and alerts travel through carriers and other systems, so we can't guarantee every one arrives, or when. Beyond what this agreement says, the service is provided as is, to the extent the law allows.

12.Limitation of liability

Neither of us is liable to the other for indirect or consequential losses, including lost profits or lost business. Our total liability for anything related to this agreement is limited to what you paid us in the 3 months before the claim. This cap doesn't reduce what you owe us for the service, or your promise in section 13.

13.Claims caused by your lists or content

You'll cover us for claims, fines, regulator investigations and costs, including reasonable legal fees, that come from the contact lists you give us and the permission behind them, the content and claims you give us, or a breach of section 7. That includes claims under texting laws such as the Telephone Consumer Protection Act.

14.Changes to this agreement

We may update this agreement. We'll email you at least 30 days before a change that affects you takes effect. If you don't want the change, you can cancel before then.

15.Governing law

This agreement is governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada that apply there. Disputes go to the courts of Ontario. Nothing here takes away rights you have that can't be waived by contract.

16.General

• We're an independent contractor.
• You can't transfer this agreement without our written OK. We may transfer it if we sell or reorganize our business.
• If part of this agreement can't be enforced, the rest still applies.
• If we don't enforce a right right away, we can still enforce it later.
• Notices go by email: to the email you gave us at checkout, and to us at elliott@premmisus.com.
• This agreement, your order and our Privacy Policy are the whole agreement between us about the service. They replace anything said before.

17.Contact

Premmisus Inc.
Email: elliott@premmisus.com